Refund policy
Return, Exchange, Damage & Refund Policy
Last Updated: May 18, 2025
1. Return Authorization
RA# Required:
All returns must be pre-approved. Please contact us at support@rebeltorque.com to request a Return Authorization number (RA#).
Timeframe:
Return requests must be submitted within 10 days of delivery.
2. Eligible Returns
To qualify for a return:
- Item must be in its original, unused condition with all packaging, manuals, and accessories intact.
- The return must be received by Rebel Torque within 10 days of your original delivery date.
- Include your invoice number, order date, and RA# clearly on the outside of the package.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- High-performance parts
- Electrical components (chargers, controllers, regulators, etc.)
- Materials sold by the foot
- Clearance or final-sale items
- Custom or special-order products
- Consumables (oils, chemicals)
- Manuals, books
- Used parts
4. Restocking & Fees
Restocking Fee:
A 10% restocking fee applies to all approved returns.
Original Shipping:
Returns for non-defective items are subject to a charge equal to the original shipping cost.
Return Shipping:
Unless Rebel Torque shipped the wrong item, the customer is responsible for return postage.
5. Exchanges
Defective or Incorrect Item:
If you received a defective product or the wrong item, Rebel Torque will cover shipping both ways and expedite the replacement.
Standard Exchanges:
For non-defective exchanges, follow the Return Authorization process. You’ll be billed for any price differences and associated shipping costs.
6. Damaged or Defective Items
Inspection on Arrival:
Inspect all shipments upon delivery. For LTL freight, note any visible damage on the delivery receipt. Report concealed damage within 5 business days.
Reporting:
Notify us within 10 days of delivery at support@rebeltorque.com or call 321-344-0773. Include photos of the damage and your RA#.
Replacements:
We will ship replacement parts at no charge (labor not included). Major defects may qualify for a full unit replacement at Rebel Torque’s discretion.
7. Refund Processing
Approval & Inspection:
Once your return is received and inspected, we will notify you of approval or rejection within 3 business days.
Refund Timing:
Approved refunds are issued to the original payment method within 5–7 business days.
Deduction:
Refund amounts will be reduced by the restocking fee, original shipping charges, and any unreimbursed return shipping costs.
8. Lost or Stolen Returns
We strongly recommend using a trackable shipping service or purchasing shipping insurance. Rebel Torque is not responsible for return packages lost in transit.
Contact Us
Customer Service:
📧 Email: support@rebeltorque.com
📞 Phone: 321-344-0773
Thank you for shopping with Rebel Torque. We’re committed to making your return or exchange experience as smooth and hassle-free as possible.