Warranty Information

Last Updated: May 25, 2025

1. Warranty Coverage

Rebel Torque is selling MotoTec products and are backed by limited manufacturer warranties that vary by product category. Most products include a 30-day parts replacement warranty against manufacturing defects.

2. Coverage Details

• Electric Components (Motors, Controllers, Batteries): 30 days from date of delivery
• Frame/Structural Components: Up to 6 months, depending on the product
• Wear-and-Tear Items (tires, tubes, brakes, chains, etc.): Not covered under warranty
• Labor, damage from misuse, or modifications: Not covered

3. Warranty Process

To file a warranty claim, please email support@rebeltorque.com with the following:

• Your order number and full contact details
• A detailed description of the issue
• Clear photos or videos of the defective part

Upon review, we will determine whether the issue qualifies for warranty replacement and issues a Return Authorization Number (RA#) if applicable.

4. Replacement Terms

• Warranty coverage applies to replacement of defective parts only, not full units unless otherwise stated.
• Labor is not included under warranty.
• Return shipping of defective parts is the customer’s responsibility unless the error was ours.

5. Warranty Limitations

• Damage caused by misuse, modification, accidents, water, or lack of maintenance voids all warranty coverage.
• Warranty is non-transferable and only applies to the original purchaser.
• Items purchased as clearance, closeout, or final sale may not be eligible for warranty coverage.

6. Final Notes

We stand behind the products we sell and are committed to resolving issues quickly and fairly. If you're unsure about your eligibility or the scope of warranty coverage, please don’t hesitate to contact our support team.

Contact Us

Email: support@rebeltorque.com
Phone: 321-344-0773

Thank you for choosing Rebel Torque.